About monthly payments
We offer our customers a convenient way to pay for their policy. Using our preferred provider, Premium Credit Limited (PCL), you have the option of setting up a Direct Debit facility. This means that you pay a deposit (if applicable) and pay the balance of your premium over equal monthly instalments.
About Premium Credit Limited (PCL)
We solely use PCL to provide finance to Eclipse Financial Management Limited customers. We may receive a commission for introducing customers to them. Please note, any information we provide you with does not constitute advice or a personal recommendation. Your personal information and the bank details you provide to us will be passed to them and they will contact you via mail, email or text. Credit is subject to status and they may use a credit reference agency that leaves a record of the search, or other information about you, to carry out credit and anti-money laundering checks. PCL may also make credit assessments based upon any previous payment history you may have had with them.
1. Who is PCL?
PCL is Eclipse Financial Management Limited’s chosen provider for its monthly payment facility. With more than 2 million customers, processing more than 25 million direct debits and £3.7 billion in advances through 4,000 intermediaries, PCL has been recognised as the number 1 Insurance Premium Finance Company in the UK and Ireland*.
(*Source PCL website – December 2014)
2. Why do we have to deal with PCL – why not just Eclipse Financial Management Limited?
Eclipse Financial Management Limited’s expertise is in arranging insurance policies; we are not a premium financing company and therefore, we do not have "lending" permissions from the Financial Conduct Authority. This means that we cannot provide the financing to facilitate a Direct Debit payment plan, therefore we introduce our customers to PCL.
For clarity of description PCL is "The Lender" whilst Eclipse Financial Management Limited acts as a "Credit Broker".
3. Can anyone make use of the monthly payment plan facility?
Credit is subject to status. To be eligible, customers must:
- be 18 years old or over.
- hold a UK bank account (capable of accepting Direct Debit instructions).
- not have been declared bankrupt in the last 12 months.
- not have entered into an Individual Voluntary Arrangement (IVA).
- not had 2 or more unsatisfied County Court Judgments (CCJs)* against them in the last 12 months.
- not had more than 3 unsatisfied County Court Judgments (CCJs)* in the last 2 years.
* or any other judgment(s) in relation to debt
4. Why do I need to sign the PCL credit agreement?
It is important the loan agreement is signed. A fee of £10 may be charged where the agreement is not signed and returned to PCL within the specified period of time. Full details of the agreement will be supplied by PCL as part of the setting up of the credit agreement.
5. How do I sign the PCL credit agreement?
The easiest way to sign the credit agreement is online. By following the link www.uk.mypremiumcredit.com/Account/Login, you will be able to register your account and sign the agreement. Once your account has been set up, you will be able to track and manage your payments, as well as update your personal details. Should you not sign the agreement online, a copy will be sent out to you in the post for you to sign and return.
6. What name will I see collecting payment on my bank statement?
Your bank statements will display Eclipse Financial Management Limited Premium.
7. Why have payments been collected before I have signed my agreement?
In order that your insurance is in place and you are covered for the policy you have purchased, PCL will begin collection of your monthly payment prior to receipt of your signed agreement. This does not affect your rights to cancel your agreement should you feel the agreement is not suitable for your financial needs once received.
8. Why have my payments increased/decreased?
Your payment may have changed because of an amendment to your policy. You would have been sent a communication detailing any amendment to your payment plan. If you are unsure or concerned about this change please contact Eclipse Financial Management Limited on 01243 784000.
9. Can I withdraw my agreement with PCL?
You have the right to withdraw from the credit agreement within 14 days from the day on which the agreement was made or the day on which you received the terms and conditions – whichever is later.
For further details on how to cancel your credit agreement, settling your balance and other credit related questions, please refer to the full terms and conditions of your agreement with PCL, or contact Eclipse Financial Management Limited on 01243 784000.
10. Who do I contact – Eclipse Financial Management Limited or PCL?
For any policy related enquiries (including cancelling/amendments), please contact Eclipse Financial Management Limited Customer Services on 01243 784000.
For any queries relating to your payment plan (including direct debit amendments) please contact PCL directly on 0344 736 9814.
Please note you can contact PCL online for no charge at www.support.mypremiumcredit.com
11. What are the consequences of non-payment?
Failing to make a payment when it is due or cancelling your Direct Debit Instruction without advising us, or PCL, breaches the terms of the credit agreement and could have a number of consequences, which include termination of the credit agreement.
This in turn could result in any insurance policy financed by the credit agreement being cancelled, and/or you may have to immediately pay the full outstanding balance.
PCL will charge you £27.50 on each occasion that this happens.
In addition Eclipse Financial Management Limited may use a debt collection agency to recover unpaid insurance monies due to them and you will incur a charge of 15% + VAT based on the full outstanding amount owed to us, including any cancellation fee or administration charge, if this is necessary.
Ultimately, failure to pay may result in action being taken that could affect your future ability to obtain credit from any source.
It is important that you contact Eclipse Financial Management Limited or PCL as soon as you are aware you may have difficulty in making a payment.
Please note: if a claim has been settled against your policy you are liable for the full annual premium.